fa77 Privacy Policy

Last Updated: January 2026

1. Introduction

fa77 ("we", "us", or "our") operates the website https://fa77.vin and is committed to protecting the privacy and personal data of all users who access our online casino and sports betting platform. This Privacy Policy explains in detail what information we collect, why we collect it, how we use it, and the choices available to you regarding your personal data.

By using the fa77 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. This policy applies to all users, including those from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all regions of Bangladesh. fa77 is intended for adults aged 21 and above only.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an account, make a deposit, request a withdrawal, or contact our support team, you may provide us with the following types of personal information:

• Full name, date of birth, and government-issued identification details for identity verification (KYC).
• Contact details including email address and mobile phone number (used for bKash, Nagad, or Rocket payment processing).
• Financial information necessary to process deposits and withdrawals, including mobile banking account references.
• Residential address and nationality, where required for regulatory compliance.
• Communications you send us through live chat, email, or support ticket forms.

2.2 Information Collected Automatically

When you visit or interact with the fa77 platform, certain technical data is collected automatically to ensure the site functions correctly and to improve your user experience:

• IP address and approximate geolocation data (country and city level only).
• Device type, operating system, browser type, and screen resolution.
• Pages visited, session duration, click patterns, and navigation paths within the platform.
• Cookies and similar tracking technologies as further described in Section 7 of this policy.

3. How We Use Your Information

fa77 uses the personal information we collect for the following specific and legitimate purposes:

• Account Registration and Management: To create and maintain your fa77 account, verify your identity through our KYC process, and ensure your account is secure.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records.
• Platform Improvement: To analyze usage patterns, identify technical issues, and continuously improve the fa77 gaming and betting experience for Bangladeshi players.
• Responsible Gaming Compliance: To monitor gameplay behaviour, detect signs of problem gambling, and enforce responsible gaming measures including self-exclusion and deposit limits.
• Communications: To send you important service notifications, security alerts, transaction confirmations, and — where you have opted in — promotional communications about bonuses, new games, and special offers.

4. Data Sharing and Third Parties

fa77 does not sell, rent, or trade your personal information to any third party. However, to operate the platform effectively and deliver services to you, we may share specific, limited data with the following categories of trusted partners:

4.1 Payment Processors

To process financial transactions, we share necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card networks such as Visa and Mastercard. These providers are contractually obligated to handle your data securely and in accordance with applicable data protection standards.

4.2 Technology and Service Providers

We work with carefully vetted technology partners for hosting infrastructure, game delivery (including providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), fraud prevention, and customer support tooling. Each partner is bound by strict data processing agreements and is permitted to use your data only for the purposes of delivering their contracted service to fa77. We do not permit our technology partners to use your data for their own independent marketing or profiling purposes.

5. Data Retention

fa77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active account relationship with fa77, plus an additional period as required by applicable law.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years following the date of the transaction to comply with anti-money laundering obligations.
• KYC and Identity Documents: Retained for as long as your account is active and for a minimum of five (5) years after account closure, consistent with standard industry practice.
• Support Correspondence: Customer support interactions are retained for a minimum of two (2) years to facilitate resolution of any follow-up disputes.
• Cookies and Technical Logs: Session cookies are deleted when you close your browser; persistent cookies are retained for a maximum of twelve (12) months. Server logs are retained for a maximum of ninety (90) days.

6. International Data Transfers

fa77 is operated by a company with infrastructure and service partners that may be located outside of Bangladesh. Where your personal data is transferred to, stored in, or processed in a jurisdiction outside Bangladesh, fa77 ensures that appropriate safeguards are in place to protect your information to a standard equivalent to that required under applicable Bangladeshi data protection principles.

Where we rely on contractual clauses or similar mechanisms to legitimise international transfers, copies of the relevant agreements may be made available upon written request to our support team.

7. Cookies and Tracking Technologies

fa77 uses cookies and similar technologies (such as local storage and pixel tags) to operate the platform, remember your preferences, and analyse usage patterns. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the basic operation of the fa77 platform, including session management and security functions. These cannot be disabled without impairing platform functionality.
• Functional Cookies: Used to remember your language preferences, login status, and display settings so you do not need to reconfigure them on each visit.
• Analytics Cookies: Help us understand how users navigate fa77, which pages they visit most, and where technical errors occur. This data is used in aggregate form and does not identify you personally.
• You may control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the performance and availability of some fa77 features.

8. Security Measures

fa77 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include industry-standard SSL/TLS encryption for all data transmitted between your device and our servers, firewalls and intrusion detection systems, role-based access controls limiting staff access to personal data on a strict need-to-know basis, and regular security audits and vulnerability assessments of our platform infrastructure.

While fa77 takes the security of your personal data very seriously, no transmission over the internet and no storage technology can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at [email protected].

9. Your Rights and Choices

Depending on applicable law and the circumstances of processing, you may have the following rights with respect to your personal data held by fa77:

• Right of Access: You may request a copy of the personal data we hold about you and information about how it is processed.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected.
• Right to Withdraw Consent: Where we process your data based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

To exercise any of the rights listed above, please submit a written request to our support team at [email protected]. We aim to respond to all valid requests within thirty (30) calendar days. In some cases, particularly for complex or multiple requests, this period may be extended by up to an additional sixty (60) days, in which case we will notify you accordingly.

10. Children and Minors

fa77 is strictly intended for adults aged 21 and above. We do not knowingly collect, solicit, or process personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to use the fa77 platform or provide any personal information to us.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our records. If you believe that a minor may have provided us with personal data, please contact us at [email protected] so we can investigate and take appropriate action.

11. Changes to This Privacy Policy

fa77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will update the "Last Updated" date at the top of the page and, where appropriate, notify registered users by email or through an in-platform notification.

Your continued use of the fa77 platform following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which fa77 processes your personal data, please contact our dedicated privacy support team. We take all privacy-related enquiries seriously and will respond promptly. You can reach us by email at [email protected]. Please include "Privacy Policy Enquiry" in the subject line of your message so that it can be directed to the appropriate team member without delay.

fa77 is committed to resolving all legitimate privacy complaints in a fair, timely, and transparent manner. If you are not satisfied with our response to your complaint, you may have the right to escalate the matter to a relevant supervisory authority or regulatory body in your jurisdiction.